Frequently Asked Questions
How do I make a Booking?
Bookings can be made by phoning the Clinics directly on 5568 6000 (Burleigh Waters) or 5557 7888 (Southport). Current patients of the Eastbrooke Family Clinic are able to book online. Alternatively you can send an email to the clinic to enquire on booking times available. Please note - if you believe you may require a long consultation (over 20 minutes, please inform our receptionist when booking your appointment).
Do I need a referral to attend the Gold Coast Women and Children's Clinic?
No - A GP referral is not required to attend this clinic.
What do I need to bring on my first appointment?
Please bring your Medicare card, Pension card, Health Care or DVA card when attending appointments.
What is the cost of a consultation?
The Gold Coast Women's and Children's Clinic is part of a private practice that attracts payments for relevant consultations. Fees for consultations can start at $55 (concession price) and medicare rebates are available at time of transaction. Contact your relevant Clinic for more details regarding pricing. If you are an interstate visitor (or a visitor from oversees) your fees may vary. Please note - full payment is required at the time of consultation.
How do I provide feedback?
If you would like to provide feedback about the Clinic or have any suggestions to strengthen our patient experience, please feel free to discuss them with the centre's Practice Manager. You are able to also put this in writing using our contact form below and your concerns will be responded to promptly.
Do you provide an after hours service?
Both our Burleigh Waters and Southport Women and Children's Clinics provide an after hours service called the National Home Doctor Service. They can be contacted directly on 13 SICK (13 74 25).
Are my personal details and medical history confidential?
Will I be contacted for marketing purposes?
The Gold Coast Women and Children's Clinic cares about your long term health and in some instances you may be contacted via SMS or email regarding appropriate preventative health services that may be relevant to you. These communications include an easy and quick opt-out feature.
Can I phone the clinic and ask the staff for my test results or request a prescription or prescription renewal?
Our reception and administration staff do not have the authority to release any details regarding your test results or provide prescriptions (including prescription renewals). An appointment with your relevant GP will be required to request these details and services.
What is Antenatal Shared Care?
Shared care is an arrangement between a birthing hospital and a GP. You see your GP for some pregnancy appointments, and you also have hospital appointments in both early and late pregnancy.
What is Postnatal Care?
Postnatal is the period beginning immediately after the birth of a child and extending from six to eight weeks.
Any other questions?
If your question is not listed above, simply give your nearest Gold Coast Women and Children's Clinic a call to enquire with one of our friendly reception staff - or alternatively send us an email.